Our policy lasts until delivery. If your order has already been shipped, unfortunately we can’t offer you an exchange.
To be eligible for a refund, your item must be visibly inedible upon delivery. It must also be in the original packaging.
To complete your refund, we require a receipt or proof of purchase, and detailed description of the issue with your order (photos are required for a refund).
Please do not send your purchase back to the manufacturer.
Once your refund request is received, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We do not accept exchanges. No exceptions will be made since these are perishable foods.